A Cypress resident has expressed her frustrations regarding the challenging and expensive process of relocating her elderly parents from Florida to Texas. Amanda McClendon described the ordeal, which has been compounded by health issues and delays in the delivery of their belongings, leaving her parents stranded in a hotel.
McClendon disclosed that she paid Petrolino Moves $4,000 for the transportation of her parents’ furniture from Tallahassee to Cypress, with an expected delivery date of October 23. However, her parents have been forced to pay for hotel accommodations since October 19, while her mother, Gloria, battles stage 4 small cell lung cancer.
“My mom’s health is the most pressing concern, but my dad also has his own health problems and requires home health care,” Amanda explained. “They have been in a hotel for three weeks now with no clear end in sight.”
Petrolino Moves has responded to the situation by stating that the delay does not necessarily indicate a breach of contract. They maintain that the delivery of Amanda’s parents’ belongings is still anticipated within the next week.
Gloria Leibold voiced her concerns, highlighting the impact of their circumstances on her health and well-being. “I have specific dietary needs that are not being met while we are stuck in this motel. I don’t even have the comfort of my own bed, and there is no assurance that I will have it anytime soon,” she lamented, having just undergone radiation treatment prior to an interview.
In their defense, Petrolino Moves clarified that the delivery terms had been outlined in the signed agreements. They emphasized that the first available delivery date was October 19, and the contractual delivery window extends from 7 to 21 business days from that date. As of November 9, only 15 weekdays had passed since the first available delivery date, meaning the outer limit of the delivery period had not yet been reached.
Petrolino Moves acknowledged the frustration felt by Amanda and her family but reiterated that the timeline for delivery still falls within the agreed parameters.
